Routine Appointments

You can request a routine appointment in the next 6 weeks by:

  • NHS App
  • Phone
    you can phone the GP surgery Monday – Friday 8am – 6.30pm
  • Visiting the surgery and speak with a receptionist
    We are open Monday to Friday, 8am to 6.30pm

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable Doctor, Advanced Nurse Practitioner, Nurse or Health Professionals to help you.

Urgent Appointments

You can request an urgent appointment for today or tomorrow (Monday to Friday) by:

  • Phone
    You can phone the GP surgery Monday to Friday, 8am to 6:30pm
  • Visiting the surgery and speak with a receptionist
    We are open Monday to Friday, 8am to 6.30pm.

Your Appointment

However you choose to contact us we may offer you a consultation:

  • By phone
  • Face-to-face at the surgery

If you need help with your appointment, please tell us:

  • If you would prefer to consult by face to face or telephone.
  • If you need an interpreter
  • If you have any other access or communication needs


We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required. 

The impartial observer will be a trained member of the practice team who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one if not offered to you. The GP may not undertake an examination if a chaperone is declined.

 The role of a chaperone: 

  • Maintains professional boundaries during intimate examinations. 
  • Acknowledges a patient’s vulnerability. 
  • Provides emotional comfort and reassurance. 

Cancelling or changing an appointment

If you are unable to attend your appointment for any reason please remember to cancel your appointment with enough notice so the appointment does not go to waste. This will allow someone else to have your appointment and reduce waiting times.

You can cancel via the text message reminder you will receive, via the NHS app, visiting the surgery as well as telephoning the practice directly.

Patients who fail to keep their appointments and miss three appointments in 12 months will be removed from the practice list.

If you are more than 10 minutes late for your appointments you may be asked to book a new appointment.

When we are closed

NHS 111

If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed.

The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.

Late Night Pharmacies

As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.

All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

You can find out your nearest open pharmacy on the website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.

Extended Access Service

Patients registered at our practice are able to access evening and weekend appointments via our new Enhanced Access Service.

These are available in limited numbers between 18:30 and 20:00 Monday to Friday and on Saturdays between 09:00 and 17:00 at Chorley Together PCN surgeries:

Dr Jacobs Practice, Station Surgery, Leyland Surgery, The Chorley Surgery, Whittle Surgery, Withnell Health Centre & Dr Dawoud’s surgery.

We offer a range of GP, Advanced Nurse Practitioner, Practice Nurse, Clinical Pharmacist and other Health Professional appointments during these hours. These are a mix of Telephone & Face to Face.

The clinician carrying out your assessment and consultation will have full access to your GP record and will be able to complete all necessary investigations and prescription needs.

Please contact your GP practice as normal to check availability.